If you get a 201 status code, it means that the ticket was created successfully, and a "Successfully created the ticket" message is printed. With everything it needs to create the ticket, it sends a POST request using the requests module. It then creates a dictionary that represents what the Zendesk API expects and encodes it into JSON format. This example uses subject, body, type, and priority. Next, it creates the ticket information by using some of the parameters that you have already encountered in this tutorial. The Zendesk API expects a content type of application/json, so that is included here. Remember to replace your_domain, your_email, and your_token with your actual values. It then sets up the credentials as before. The requests module is used to send your ticket to Zendesk, and the json module is used to encode your data into a payload that the Zendesk API accepts. The code starts by importing the requests and json modules. Print('Successfully created the ticket.') # Loop through the tickets and print details Print("Response Code: ", response.status_code) Response = requests.get(base_url+request_endpoint, auth=(user, password)) The screenshot below shows token access enabled with one active API token: You will only be shown the token once, so save it in a safe place. Select Apps and Integrations, then select Zendesk API under APIs.
So, log in to your Zendesk account and go to the Admin Center. You need to authorize your API requests to be able to view and make data changes for tasks such as creating tickets in your country.
If you don't have an account, you can sign up for a free trial. A Zendesk support account with token access enabled
Prerequisitesīefore getting to the step-by-step process of creating tickets, first take note of the things you'll need:ġ. The code used in this article can be found in this GitHub repository. This will allow you to integrate and extend your Python projects to use Zendesk. In this article, you'll learn how to create tickets with the Zendesk API using Python. It also offers powerful reporting that you can tailor to your business's needs. In addition to customer service management, Zendesk provides sales customer relationship management (CRM) through Zendesk Sell, enhancing productivity and prospect stage visibility for the sales team. It integrates all channels through which customers reach out to your business, such as email, phone, chat, messenger, and social media, and records client communication as tickets to be resolved. Zendesk is an omnichannel customer service solution that's easy to use and scale.
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